Forum Discussion

MariaJonsson-07's avatar
MariaJonsson-07
Community Member
4 years ago

First object does not change state when clicking on it

Hi Heroes,  I have some objects on a slide. Each object has a visited state. When I click on any of the objects the first one does not change state to visited, regardless of which one I start with...
storyline 360
MariaCS's avatar
MariaCS
Staff
4 years ago

Hi, Maria.

Thank you for opening a support case!

I see you worked with Renato, who logged this behavior as a possible software bug where the change of state trigger in shape doesn't work if the state has a textbox with animation and the slide layer shown pauses the base layer's timeline.

We are investigating the issue, and we will let you know once we have new information to share, as this discussion is connected to the report. 

MirjamvanImm419's avatar
MirjamvanImm419
Community Member
2 years ago

Hi Maria,

I'm experiencing the same issue. Is there any new information to share?

Thanks,
Mirjam

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Mirjam!

    I'm sorry you've also hit this snag! We're still looking for a fix, but since you are now subscribed to this discussion, we'll notify you once it is available. Here's a peek into our process:

    In the meantime, we're happy to troubleshoot your file for any tailored options. Please use this private upload link to share the Storyline file.

    • MirjamvanImm419's avatar
      MirjamvanImm419
      Community Member
      2 years ago

      Hi Eric,

      Thank you for your quick response!

      I was able to fix the issue - for my current project at least: the bug appeared when creating a new slide based on a template slide we have. The template slide functions perfectly, but after adjusting it, the issue appeared. The fix was to use the original slide and adjust that, which solved the issue for my current project.

      I still submitted a case (number 04039349), as I don't understand why updating the template slide results in an issue, while updating the original slide does not result in the bug, even though the same steps were used to adjust them. 

      I added a sample project with the template and original slide, what I changed, and what the outcome is. Perhaps it even gives a clue to fix this bug (fingers crossed :-)).

      Thanks!
      Mirjam

      • EricSantos's avatar
        EricSantos
        Staff
        2 years ago

        You're welcome, Mirjam! Thank you for opening a support case with your Storyline file. You're right; this might help provide clues to solving the bug. I added your observations to the bug report so our product engineers will be aware; I appreciate you sharing them.

        In the meantime, I encourage you to continue working with Chester in your support case. You're in good hands!