Forum Discussion
Font not displaying correctly in custom block in Rise
Hi LucianaPiazza ,
I have tested this on my work Windows computer, using both incognito and regular tabs on Chrome and Edge, and can't replicate the error. Another colleague, using a MAC, also can't replicate the error.
On my private computer, which does not have the font Poppins installed, I have tried on Chrome, Edge and Firefox, and again, all are displaying correctly.
Unfortunately, I can't readily access the colleague's computer to determine why this issue is occurring. Even the spacing is off in their custom blocks.
They are viewing a review link.
Hello UlliKohn-f15750,
Thank you for the update! I understand this behavior only happens on your colleague's computer, and others cannot replicate this.
- I'd like to share our Rise 360 System Requirements. Your colleague needs to be running the latest version of these supported browsers.
- If they are still having trouble with the latest version of their browser, they could try clearing their browser's cache.
Since this seems to be isolated to your colleague's computer, I recommend that they create a screen recording of this behavior and share the recording and their Review link within a support case so we can continue troubleshooting. We'll be sure to delete files after testing!
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