Forum Discussion

YaoyaoChen-6099's avatar
YaoyaoChen-6099
Community Member
3 years ago

Font weight issue

Hi everyone, I have installed a new font for my storyline project and the text always becomes bold when I use it. I've tried with Word and it works just like what I wanted(not bold). Do you have any idea about this bug? By the way, the font is Gotham Light.

Attached two screenshot with bold selected and not selected. It's the same result :(

Thank you all!

  • Hello Yaoyao, and welcome to E-Learning Heroes. 😊

    Thank you for reaching out and sharing what you are experiencing with your font. The images look like both of the samples are not bolded. 

    I downloaded Gotham Light and Gotham Bold, and there is a visible difference in the font-weight and is comparable to a previously installed font. I used Open Sans in my example:

    Does this match what you see as well?

    With font families, you want to download the other aspects to include additional options, like bold, as expected.

    • YaoyaoChen-6099's avatar
      YaoyaoChen-6099
      Community Member

      Hi Leslie,

      Thank you for replying me!

      Actually, it's different between Gotham bold and Gotham Light bold. Gotham Light is really very Light so the bolded Gotham light looks lighter than other regular font. I've tried with another PC and it works well(image attached). BUt il's not working on my main PC even after the diagnosis on the desktop app. I've tried to reinstall storyline and the font, it's not working. :(

      • LaurenConnelly's avatar
        LaurenConnelly
        Staff

        Hello Yaoyao!

        Thank you for following up with these details! Have you tried uninstalling and reinstalling the font? 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Thanks for testing that for me, Yaoyao! 

    Since you confirmed you've already walked through these steps to uninstall/reinstall Storyline completely, I'd like our support engineers to step in to continue this investigation.

    I've created a support case on your behalf, including all our troubleshooting details. Keep an eye out for an email from us with the next step — thanks for keeping at this!