Forum Discussion

BaharehGelotte's avatar
BaharehGelotte
Community Member
3 years ago

Full screen icon in videos disappears after adding closed caption using labeled graphic

Hello. In my rise course, I have a labeled graphic section and added videos on each marker. I added closed caption files, which show up perfectly fine, but the full screen icon disappeared!  htt...
Rise 360
  • EricSantos's avatar
    EricSantos
    4 months ago

    Hello everyone! 🎉

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where the full-screen option for labeled graphic marker videos is removed when closed captions are enabled. There's nothing to install for web apps. New features and fixes are immediately available, though you might need to export your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

Crystal-Horn's avatar
Crystal-Horn
Staff
3 years ago

Hi there, Bahareh. I do see that the full screen option gets bounced off when CC are available. I have reported this issue to our QA team, and we'll update you here if we make a change or if we have new info to share.

As a workaround, is it possible for to you host the video on another platform (YouTube, Vimeo, etc) and embed it? A quick test with a YouTube embed code worked on my end!

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