Full Window Mode Capabilities for videos in Rise?

Hey there, Chris.  Thanks for reaching out!  I tested a little course using the Share URL as well as exporting to LMS and hosting in SCORM Cloud.  Feel free to test my links in your environment.

My video in Tabs, Accordion, and Labeled Graphic interactions retained the fullscreen option.  I checked Chrome for desktop, and then Android 8.0 Chrome on a Moto phone, and iOS 11 Safari on an iPhone 8 Plus.

• How are you exporting your Rise course?
• Where are you hosting it?
• Are you missing the full screen option in both desktop and mobile environments?  Let me know where you've checked.

Thanks - happy to help!

Hi Crystal,

• How are you exporting your Rise course?

• Where are you hosting it?

Cornerstone OD

• Are you missing the full screen option in both desktop and mobile environments?

The full screen option is not missing.  It just doesn't work.  When you click on the Full Screen icon while in a marker/accordion/etc, it will not expand.

It does not work in IE (CSOD does not play well with IE - or at least the prehistoric version we have), Edge (I speculate it is too new), or Chrome (I just don't understand...).

Please help!

Thanks, Chris for gathering that additional detail. 

Is this occurring in mobile and desktop views for you? I can see Crystal's link and that the full-screen video button was working in mobile/desktop in a number of environments so I suspect CSOD may have a feature to prevent an item from going full screen. Have you reached out to your CSOD team to see if they had any other insights? 

We have this exact same concern in CSOD also. Were you able to resolve? 

Any ideas on how to resolve this? I’m having the same problem. 

Hello, Roni and Meryl,

I'd love to hear more about the issue you're seeing. It sounds like the video fullscreen button doesn't work when clicked in your LMS, is that right?

Have you set up your course to launch inside a frame in your LMS? If so, try launching the course in a new window, and let me know if that solves the problem.

We have the same issue. The maximize does not work in the published version. 

Hi Susanne! Our team is here to help. First, where is the published output hosted? Did you upload it to a web server or a learning management system?

If you don't mind sharing a copy of your published output file here, we'd be happy to take a closer look at it! 

Hi Crystal

Any news regarding the video fullscreen issue?

Bestm

Reto

We have the same issue with Rise content in our preferred lightbox mode playback in Docebo LMS. But in our case it works when using fullscreen and new window playback. So I guess that has very little to do with Rise.