Forum Discussion
Getting error message when exporting AI generated audio
Thanks for replying Luciana. I may or may not have uninstalled/reinstall and rebooted my laptop like 10 times lol Sooo, as you can imagine, this actually was quite the rollercoaster, but was able to get a fix talking with one of the Articulate senior engineers. It turns out that the folder path that storyline was defaulting to was too long, like the character limit was exceeded. Therefore, in the logs, it was showing "Message not found", thus the error message. The fix is: I created a folder closer to my OneDrive so it now works like a charm. The senior engineer did mention that it might be a bug, so if anyone is having this issue or has it in the future, they can try this for a workaround.
Hi NathalieJoseph,
I'm glad my teammate, Phil, was able to help you out!
Thanks for sharing your solution with the community.
- NathalieJoseph7 months agoCommunity Member
I was expecting a survey to let everyone know how AMAZING Phil is, but didn't get one lol Hope this serves as such... He was definitely an example of great support/customer service. He was kind, PATIENT, and definitely willing and eager to help me with the issue. Then I got to work with John Say who was also great and concise. So, kudos to you guys because it's not always that way when a customer contacts a vendor's support team.
- StevenBenassi7 months agoStaff
Hi NathalieJoseph!
We appreciate you following up and sharing the kind words!
Glad to hear Phil and John were so helpful. I'll be sure to relay your feedback!
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