Forum Discussion
Getting error message when exporting AI generated audio
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Hi,
I'm running into a similar issue with exporting AI generated audio files. When I go to export, it won't do anything other than show me the error message stating articulate ran into an issue and to fill out and report. I was told to save the file on my local desktop from Articulate Support but that hasn't solved the issue. I'm wondering if its caused by the same issue you ran into. Can you tell me how you created the folder that allowed you to export? I'd appreciate any assistance.
Hello Greg, so what worked for me and is still working right now is a folder with a closer path to my desktop. The problem that triggered the error message I would get is that we discover that the folder name path was way too long, so it couldn't be found. If you have OneDrive, create a folder there and first, save your Storyline file to that folder, so that when you then export audio, it defaults to that folder. Your folder path then will be "OneDrive > New Folder Name". Instead of creating a folder within a folder and having a path that goes like "OneDrive > Folder 1> Folder 2> Folder.........> Storyline Audio folder". The point is, whether you create the folder to your Documents folder, or Desktop directly, just make sure your Audio file that Storyline will default to is one or two folder only like the image attached.
Hope that makes sense.