Forum Discussion

AdrielDavid's avatar
AdrielDavid
Community Member
2 years ago

Getting stuck in a Rise knowledge check section

Hi, experts!

Might you have any idea why I get stuck in a knowledge check section where I've met the required score to complete? I've attached the error for visuals. 

Here's what I've tried doing:

  • refreshed Chrome
  • rebuilt the section
  • ensured the passing score for all quizzes (knowledge check) is consistent
  • answered all questions correctly, but the continue button doesn't appear even while trying both to preview the section only and the course in its entirety

Thanks so much!

rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    2 years ago

    Hi there, Adriel! Thanks for including that screenshot! I would expect the continue button to activate when you meet or exceed the passing score, which is 75%. Strangely that's not happening in your course!

    Would you be willing to share this course with our team so we can take a closer look? If that works for you, you can open a case here, and send us the Share link in the case description. 

    We'll take a closer look at your quizzes and let you know what we find! 

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