Hangs on Cleaning up Temporary Files

Hi Keith!

Sorry to hear you are having issues with publishing. Could you share the file here so we can test it out? Or you could submit a case with us and we should be able to dig a little deeper to see what might be causing the issues for you.

Thanks!

A case has been submitted.

Thanks Keith - do you have a case number that you could share with us? You would have received an automatic email response with that in the subject line. We'd be happy to follow along in the case and then we can share any updates here in the E-Learning Heroes forums.

I apologize for the delay.  When I travel, there seems to be no time in my schedule for support issues.  I have 4 or 5 cases and not sure which one pertains to this issue.  I think there are two that I have submitted for this issue.  So, I just paid for support and hope an answer is found.  I will continue to pay for support for each of my issues until all are resolved.  Thanks for your concern.

Hi Keith,

No apologies necessary - and I can certainly understand how travel interferes with a normal schedule. With a bit of digging based on your comment here about paying for a support conference, I was able to find at least one. Our team is going through the few others you submitted to compile information and then they'll be in touch via email to determine next steps. Please keep an eye out for an email from Support@articulate.com 

Has this issue been addressed as of yet?  I am running into the exact same issue -- successful publishes with the trial version of 360, hanging on "cleaning up temporary files" after we purchased 360.

Please advise.  Thank you.

-Betsy

Hey Betsy - I took a look at Keith's case above and it does not look like we were able to replicate the issue he was seeing and tried to follow up with error reports to dig a bit deeper. That being said, I do not have an update to provide and would suggest reaching out to our support engineers here as well.

Thanks Keith - did you submit it as a new case or your previous case with Emily? Just wanted to make sure that if it was a new case we're able to connect it to the work previously done - if you've got the case number hand (it would have been a part of the email confirmation) I can track it down that way! 

Thanks Keith and I see you're working with Karla on this one! I'll touch base with her so that we can ensure we're covering all the bases in connection with your earlier issues!

Here is what I have found to correct my issue (Publishing freezes upon "Cleaning Temporary files").  I use the side Menu in this particular player in my project.  When I uncheck using the search box for the menu, my project publishes fine.  Not sure if it will work for everyone, but it works for me.

Thank you Articulate for all the support given, within these forms or via email by Karla.  It is much appreciated!