Hangul letters changed to gibberish words after Storyline was exported

Hi, Aida.

Thank you for reaching out!

The Hangul words only changed once it was published as a SCORM file. 

Is this issue occurring after uploading the project to the LMS or when viewing it locally (publishing to LMS and opening with a web browser)?

If it happens in the LMS environment, can you test it in SCORM Cloud to see if it's also incorrect? Check out this step-by-step article!

If you can reproduce this in SCORM Cloud, the next step is to reach out to our support team through a case. 

Hi, Aida.

Thank you for clarifying!

I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.

Was there a solution found for this issue? I'm having the same problem with Korean characters being correct in the translation, but nonsense/gibberish after importing the xliff file. We're supposed to launch this course on Monday so any expedited help would be greatly appreciated!

Hi Dominic, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are experiencing with Korean characters changing after importing your file. 

Which version of Storyline are you using?

I reviewed the case notes, and Aida's problem was resolved when she added the language to her computer. To do this:

1) Go to the Control Panel.
2) Go to Language.
3) Click Add a language.
4) Search Korean and click Add.
5) Restart the computer.
6) Publish the course again.

As another follow-up question: what font are you using? I saw similar issues resolved by changing to a different font in Storyline if the above steps do not work, and you can change the font. 

If neither of these resolves your issue, please open a support case with us so we can investigate further. 

For anyone else who encounters this thread: using the instructions above to install Korean as a language in Windows worked perfectly and my course was magically unscrambled! Thanks again for the help!