Forum Discussion
Help - Player Menu Dissapears
Hello,
Looking for some help. For some reason the menu in my project shows up for the first slide and then disappears for the rest of the slides. I would like it to stay for the entire module. I have included some screen shots for anyone wiling to help me with this issue. Looking for any input. This issue is driving me nuts. I have been comparing it with other projects and I am missing something.
Thank you for the help.
Check the Slide Properties. The Menu may have been deselected in the Player Features:
You can adjust those properties for multiple slides in STORY VIEW. Just select the slides, and then edit the properties in the panel on the right. If you want all the slides the same, just reset the Player features to Player defaults.
I had the same issue and didn't even notice the player features on each slide, thank you for mentioning it! It's been bugging me all day and then I found this thread that saved me :)
Hi Judy, Thank you for your comment. Unfortunately, I have tried both using player defaults and custom but both do not seem to make a difference. After the first slide the menu still disappears.
what happens when you switch - for testing - to the modern player?
Jürgen
Tried that too, It still disappears.
Nicole,
That's definitely "unexplained behavior." (Well, that's the polite term, anyway.) I suggest you contact the helpful Articulate support staff directly. You can do that here:
https://articulate.com/support/contact/360-teams
Note: They'll need a copy of your file, so attach it when you submit a case. They're discrete and will delete the file after the case is closed.
Thank you for your help, I will contact the support cases!
Thanks so much for directing Nicole to our private Support Cases, Judy!
Nicole, please send over your file and our talented Support Engineers will be happy to help you out with your disappearing menu.
Have a great day!
Great call opening a support case, Nicole! Our talented Support Engineers will be happy to assist you. Once you've submitted your files we will continue the conversation in your case!
Have a great start to your week! 🎉
