Forum Discussion
Horrible quality when uploading images
I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional.
I upload i png, have also tried jpg - with much worse results. Any ideas? Attached an image showing what I see in Rise v. local browser.
122 Replies
SAME PROBLEM I have images - pngs, PDF and jpgs and everything I upload looks very poor. I have tried everything I know along with the recommendation from Rise and the results are unacceptable. The images themselves when view on my mac is crisp. This issue really needs to be worked on!
Hi Luis!
Have you tried adding _NOPROCESS_ to the image file name before uploading? This tells Rise 360 not to compress the image file.
A file named boat.png would become boat_NOPROCESS_.png
Hope this helps!
I am having the same issue. Here is my photo attached
Hi Joanne, I've renamed your file to LOGO_NOPROCESS_.png please try using this file and see if this helps!
You can also check out our best practices for images here, so you can ensure you have optimized media in your courses.
4 years and still no fix for this? _NOPROCESS_ MAY improve some images (slightly), but if there is text on that image, it is still unacceptable. We are getting close to dropping Articulate 360 for another program due to this issue. Please fix!
Hello. I am experiencing this issue when I upload screen shots or anything with text. What's the update on the now 3 year old "fix" that is being developed?
Hi all,
I am having the same problem with the image quality in Rise - does the _NOPROCESS_ workaround still work?
Hi Alyssa
Great work here and Rise is such a promising product.
I have an issue with Cover Photo. I have researched most places but cannot get a solution. I cropped the image to 1:3, file size is < 5 mb, added _NOPROCESS_ at the end of the file name. Rise has squashed and stretched the image when uploaded (please see attached).
What else can you suggest?
Thanks
Hi Carlisle! For cover photos, the best practice is to choose an image that uses a 16:9 width/height aspect ratio.
Surprisingly this issue is still the same in Rise 360. Adding _NOPROCESS_ doesn't do the trick for me. I would like to add my vote. Thanks.
Hi, I'm experiencing the same issue again... Has there been any updates to image compression in the last 2 months? I wasn't having this issue before my maternity leave and now that I've been back this week, it seems like it's hit or miss whether my images get compressed again. I haven't been able to pinpoint why exactly. I use _NOPROCESS_ on all my files and the Image Center block exclusively in all my courses and generally favor jpegs.
Also, my image files really aren't that big. Maybe 150KB is the biggest, so I don't understand why something so small needs to be compressed anyways. If there could be a way to turn off compression for images of a certain size or smaller, I think that would help a lot of people.
This has worked for me, thanks for the tip.
