Forum Discussion

FaffieKhan's avatar
FaffieKhan
Community Member
2 years ago

How do I get a course to complete?

Hello.

I upload all of my scorm files into a modal (iframe) on my learning platform. When they have completed the activity, all they have to do is close the modal by clicking on a cross on the top right.

After a user has completed an activity, there is an indicator in the shape of a button that says complete. If they haven't completed the activity it will say resume. I have attached images of the buttons so you can see what I mean.

However, I can't get my files (I have attached one) to show up as complete until I have done them multiple times. There is no error on the platform. It is definitely storyline. 

Has anyone else experienced this? What have you done to mitigate this?

 

Thank you for your time.

 

storyline 360
  • PhilipLandry-d0's avatar
    PhilipLandry-d0
    Community Member
    2 years ago

    While your description of the issue is good, the devil is in the details... I would suggest that you upload the file and submit this as a case to the articulate team...they usually can figure it out for you and if it is actually a design flaw they can submit a change/update ticket to get that remedied asap.  I have uploaded several times when stuck, they are confidential, secure and quick on getting back to you.  Finding the "submit a case" button is difficult so you have to search hard for it but once there you can get a case number and resolve this. 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Iffaf,

    Thanks so much for reaching out. 

    I see that you've opened a case and you're working with my colleague Eric. Great call, you're in good hands!

    We'll continue the conversation over in the support case. 

    Have a great day and happy developing! ✨

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