Forum Discussion

AhmedGendya's avatar
AhmedGendya
Community Member
3 years ago

I cannot sign in to my account

Hi All, 

 

I am trying to sign in, but I have the following message on the browser: 

This site can’t provide a secure connection

localhost sent an invalid response.

  • Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR
 
 
 
The confusing point is that I am already signed in here in eLearning heroes and also here https://360.articulate.com/  but I cannot sign in the desktop application to run Articulate Storyline which asks me to sign in. 
 
Any help is appreciated. 
 
Thanks
 
storyline 360
  • AhmedGendya's avatar
    AhmedGendya
    Community Member
    3 years ago

    I have tried another browser, Firefox instead of Chrome and the problem fixed! 

    I just wanted to share this update in case anybody faced the same problem. 

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    3 years ago

    Glad to hear you got in Ahmed, but so sorry for the trouble! If you ever hit this roadblock again, please don't hesitate to reach out to our Support Team for some fast help to get you up and running again! 

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