Forum Discussion
Image doesn't appear until I select button to continue in RISE
Hi there,
I feel like I show know how to fix this, but then seem to be stumped.
I have an image that I have used as a divider just for cosmetics within a section that has multiple subsections.
...
Hi everyone!
Is there a fix for this issue apart from disabling block entrance animations?
I have the same problem as Teresa, but only when viewing the content on a smartphone. In my case, the picture above the continue button is important for understanding the content, so I would appreciate to find a solution for this issue. I want to keep the entrance animations because I like them a lot.
I use a Samsung Galacy A53 (Android Version 14) and the Browser Firefox (122.1.0).
The order of my blocks is:
[...]
Text block (Paragraph with heading)
Image block (Image centered)
Continue button
next text block
[...]
I tried so far:
- making the padding of the picture-block bigger
- making the padding of the continue-button bigger (top and/or bottom padding)
- adding a divider block between the picture and the continue button
- adding a text block between the picture and the continue button (containing no text expect a space)
- inserting the picture as a "labeled graphic" without labels instead of as a "image centered "block
When you click the continue button the user view automatically scrolls down to the new content. Therefore, the learner will probably miss the picture completely if it isn't visible before clicking the continue button.
Thank you in advance for any advice :)
Hi Samira!
Sorry to hear you've hit this snag! Thanks for sharing the troubleshooting steps you've tried so far!
I've opened a support case on your behalf so our support engineers can test this behavior with the appropriate mobile device. You're in great hands working one-on-one with them and they should be following up with you shortly!
We can continue the conversation through your case to keep all information in one spot.
