Images disappearing

Hi,

We're also running into this issue here - the problem is we are working in an enterprise environment and all our PC's are networked to a shared drive. For now, we're working off local storage and have filed a ticket to have local storage added to other stations - though this in contrast to our general IT policies - hopefully this mitigates this issue. Having to rework modules due to this issue is putting deadlines at risk for training that must go live in less than a month.

Thanks for reaching out to our support team as well, Jason. I can see that Vevette is taking a look and you should be hearing from her soon.

Hi Sarah,

I'm sorry you're running into images randomly disappearing! Have you tried importing the course into a new file to see if there are any corrupt elements that appear? You can do this by opening a new file and going to File->Import and selecting your Storyline course.

Our support team would also be happy to lend a hand. Feel free to share your file using the link below.

• Share your .story file with us.

This issue is occurring for me as well and it's not just images, it's audio too. Have there been any solutions other than importing everything into a new file? I have a lot of project variables that I'd like to keep intact. Also, this method has never really helped me sort out which element is causing the erratic behavior.

Any suggestions would be greatly appreciated. Thanks.

I used to have this problem all the time.  The solution I found was to close out the program when I took long breaks.  The files seem to get corrupted when left them open in my computer.  If I forget to close out, I close as soon as I come back to the program without saving any changes.  This way, if the file was corrupted when I was away, the corrupt changes won't be saved.  Since I started doing this several months ago, I haven't run into the problem which plagued me constantly before.

Thanks for your reply, Maria. I tend to leave my projects open for long periods a lot, so I'm going to take this advice. And it makes sense that if you forget to close, to not save changes when you return since the corrupt elements will be saved along with the file. Really appreciate this! 

I am getting the same issue. I was testing the 'text to speak' function for partially sighted access. I also added an on/of switch. When I published it to show a colleague, many of the images on the layers disappeared. Also, the audio wasn't working on all slides.

This has been happening to me as well. My pictures look fine until I try to preview or publish, then parts of my picture disappear... 

Hi, Brooke.

Great call opening a support case! I see you're working with Johnrey, so you're in great hands!

Please reach out through the case if you have additional questions. 

This has happened to me multiple times as well. Images are visible in the story view but not on the slide, although they are still 'clickable'.