Forum Discussion
Images randomly disappearing and reappearing on slide as I'm working
This is a particularly annoying bug/glitch/manifestation.
I have a file that I have inherited that contains a multitude of images, logos, icons and graphics.
As I am working through each slide, tidying the file up, I see images on the slide/screen just randomly disappear and then reappear. It is freaking me out because I keep thinking I have somehow accidentally deleted the image, but no, it's there on the timeline.
This has been ongoing for a week or so. I have done a full wipe, even using the 360cleanup app your technicians supplied a few years ago.
Completely clean install. Same issue. Here is a video of the glitch.
https://360.articulate.com/review/content/e6f56e85-80e1-47d2-91bb-571ca38b1ed5/review
4 Replies
at the time yes...but i really liked the 360 images...the workaround was a solid fix....never happened again. DiarmaidCollins My apologies, i thought this was in reference to 360 images...
Just hit the same issue.
Pretty solid fix is placing a blank slide (with jump to next slide when timeline starts) before each 360 image slide (with one image per slide).When they follow each other in sequence the 360 image part seems to break...this kinda removes and reloads the 360 image part like shaking an etch-a-sketch!
Hello theodorogomezjr,
It sounds like you’re seeing the same behavior and this specifically happens when multiple slides containing 360° images appear one after another.
Just to check, have you tried importing your existing slides into a brand new Storyline project to see if that resolves the behavior?
We'd be happy to take a closer look at your .story file in a support case to continue troubleshooting.
Looking forward to hearing from you!
Hi DiarmaidCollins,
Happy to look into this for you!
Have you tried importing all the slides in the project into a new project file to refresh it? Importing slides into a new project sometimes helps fix issues related to possible data corruption. You can check your course's Media Library to see if any of the images that disappear have unusual file sizes.
If nothing seems out of the ordinary, please share a copy of your project file here or in private by opening a support case so we can take a closer look. We'll delete it when we're done testing!
