Hello, Since using Peek, we noticed an issue where our screen is not entirely recorded.Before recording, we always use the option "Full screen", but as shown in the screenshot below, the recorded size is 1916x1076 (while the screen resolution is 1920x1080). This wouldn't seem very problematic, but when viewing the resulting recording, the screen is clearly cropped, see screenshot of the video below. Here the cropping is most apparent at the underside of the video, where the date in the taskbar is horizontally cut in half. Our current solution is to wiggle the sliders away from the centre until the dotted lines are no longer visible, demonstrated below for the left side of the screen. But this never works instantly, and a lot of "wiggling" is required until all of the dotted lines are gone. Has anyone else encountered this, or have a suggestion/solution? This problem occurs on every computer within our organization. Regards,Nicolas (editor at die Keure publishing - Bruges, Belgium)

Hi Nicolas, Thanks for reaching out and sharing those helpful screenshots of what you're experiencing! It looks like you've come across a bug we have recorded where: Recording full-screen in Windows will cut off the bottom part of the screen. I'm sorry you're running into this, but I appreciate the additional insights and will be sure to share the details with my team. I haven't discovered a workaround yet outside of re-adjusting, but I'll keep you posted on all developments related to this bug!

I also have this problem. It's not just the bottom of the screen that is cut off, but all sides. When the resolution is set to 1920 x 1080, the recording is 1908 x 1068.

Hi Ryan! Thank you for letting us know that you're also running into this issue! I've added your comments to our report to keep tracking how many people are affected by this bug. I'll make to advocate on your behalf and keep you updated in this discussion!

Hey guys I believe I found the cause/workaround. It only seems to happen if I have a second monitor plugged in. Take out the html for the second monitor while recording and its fine.

Hello. We should be able to capture the screen or app without having to disconnect monitors. I now need to use something else as it has been a year and the issue is still there!

Incomplete screen recording in Peek | Articulate

GordonWimpress
Community Member
3 months ago
Now I'm even more mad. In my search for a solution, I see a full page of search results for this same problem going back to 2017. Why are we paying for an app that doesn't work properly?
- LaurenConnelly
  Staff
  3 months ago
  Hi Gordon!
  
  I'm really sorry for the hassle! Another solution is to only use one monitor when using Peek or make sure both monitors are set to the same DPI settings. Have you tried either one of these options?
GordonWimpress
Community Member
3 months ago
This is happening for me too. After all this time, still no resolution? The only solution I read was to uninstall/reinstall while restarting both times. Not only was doing that a big time waster, it didn't work. I wish Articulate focused more on improving current tools than always just trying to add new stuff.
KellyAuner
Staff
5 months ago
Hi Anabel,

Welcome to the E-Learning Heroes community!✨

Sorry to hear you're experiencing an issue with your course. Are you able to provide some more detail about what you're seeing? If you're comfortable sharing your file or a screen recording, that will help our team determine if you're affected by a possible software bug or not.

Please feel free to share your content privately in a support case if you prefer! We'll delete it from our systems once troubleshooting is complete.
AnabelBudio-a99
Community Member
5 months ago
Hi,

I have the issue, Any news about this?
JohnMorgan-c50c
Former Staff
2 years ago
Hi John,

Thanks for reaching out! I understand that your screen captures are not matching the portion of the screen you chose to record. You are experiencing a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.
JohnPlepel
Community Member
2 years ago
I'm having a similar issue. When I do the screencapture, I am adjust the box to grab just part of the screen. It seems to grab the correct proportion, but it is shifted to left from what I selected, so I have an area I did not want in and the part I did want captured is cut off.

Like the others, I am working on multiple screens.
EricSantos
Staff
2 years ago
Hi Kelli,

I'm sorry to hear you're hitting this snag. I ran some tests by recording a portion of my screen and did not encounter the issue. Here's my Peek 360 recording for reference. Are you using Peek 360 for Windows? If so, please try running these steps and let me know if it helps:

Peek 360 for Windows: How to Fix Unexpected or Erratic Behavior

Thanks for your patience!
KelliSchulte
Community Member
2 years ago
Has this been resolved? Im running into the same problem, even when not working in full screen and not having a second monitor.
JohnSozeridis
Community Member
3 years ago
Hello. We should be able to capture the screen or app without having to disconnect monitors. I now need to use something else as it has been a year and the issue is still there!
- LaurenConnelly
  Staff
  3 years ago
  Hello John!
  
  I apologize for the trouble and can see how this workaround is tedious. Our team is reviewing this bug currently. When I have more information, I'll be sure to return to this discussion with an update.
JacintaPenn
Community Member
3 years ago
Hey guys I believe I found the cause/workaround. It only seems to happen if I have a second monitor plugged in. Take out the html for the second monitor while recording and its fine.