Forum Discussion
Incomplete screen recording in Peek
Hello,
Since using Peek, we noticed an issue where our screen is not entirely recorded.
Before recording, we always use the option "Full screen", but as shown in the screenshot below, the recorded size is 1916x1076 (while the screen resolution is 1920x1080).
This wouldn't seem very problematic, but when viewing the resulting recording, the screen is clearly cropped, see screenshot of the video below. Here the cropping is most apparent at the underside of the video, where the date in the taskbar is horizontally cut in half.
Our current solution is to wiggle the sliders away from the centre until the dotted lines are no longer visible, demonstrated below for the left side of the screen. But this never works instantly, and a lot of "wiggling" is required until all of the dotted lines are gone.
Has anyone else encountered this, or have a suggestion/solution? This problem occurs on every computer within our organization.
Regards,
Nicolas (editor at die Keure publishing - Bruges, Belgium)
Now I'm even more mad. In my search for a solution, I see a full page of search results for this same problem going back to 2017. Why are we paying for an app that doesn't work properly?
Hi Gordon!
I'm really sorry for the hassle! Another solution is to only use one monitor when using Peek or make sure both monitors are set to the same DPI settings. Have you tried either one of these options?
This is happening for me too. After all this time, still no resolution? The only solution I read was to uninstall/reinstall while restarting both times. Not only was doing that a big time waster, it didn't work. I wish Articulate focused more on improving current tools than always just trying to add new stuff.
Hi Anabel,
Welcome to the E-Learning Heroes community!✨
Sorry to hear you're experiencing an issue with your course. Are you able to provide some more detail about what you're seeing? If you're comfortable sharing your file or a screen recording, that will help our team determine if you're affected by a possible software bug or not.
Please feel free to share your content privately in a support case if you prefer! We'll delete it from our systems once troubleshooting is complete.
Hi,
I have the issue, Any news about this?
Hi John,
Thanks for reaching out! I understand that your screen captures are not matching the portion of the screen you chose to record. You are experiencing a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.
I'm having a similar issue. When I do the screencapture, I am adjust the box to grab just part of the screen. It seems to grab the correct proportion, but it is shifted to left from what I selected, so I have an area I did not want in and the part I did want captured is cut off.
Like the others, I am working on multiple screens.
Hi Kelli,
I'm sorry to hear you're hitting this snag. I ran some tests by recording a portion of my screen and did not encounter the issue. Here's my Peek 360 recording for reference. Are you using Peek 360 for Windows? If so, please try running these steps and let me know if it helps:
Thanks for your patience!
Has this been resolved? Im running into the same problem, even when not working in full screen and not having a second monitor.
Hello. We should be able to capture the screen or app without having to disconnect monitors. I now need to use something else as it has been a year and the issue is still there!
Hello John!
I apologize for the trouble and can see how this workaround is tedious. Our team is reviewing this bug currently. When I have more information, I'll be sure to return to this discussion with an update.
Hey guys I believe I found the cause/workaround. It only seems to happen if I have a second monitor plugged in. Take out the html for the second monitor while recording and its fine.
