Inconsistent Colour Picker

Hi Hetty,

Yes, the color picker in Storyline does not always operate the way it should.

I tried a test. I am using two monitors, one laptop and one external. I set the scaling of both monitors to 100% and tried the eyedropper in Storyline. It worked fine. I then changed the external monitor to scale to 125% and tried the eyedropper in Storyline in the external monitor. Now, it was not selecting the colors over which the eyedropper was hovering. 

In a further test, I set both of my monitors to 125% and the eyedropper functioned as it should.

My conclusion is that a mismatch between scaling on monitors causes Storyline's eyedropper to malfunction. My guess is that due to scaling, Storyline gets confused as to where the eyedropper actually is and does not select the right color.

In short, if you are using two different monitors, try setting the scaling of both monitors to be identical and see if the Storyline eyedropper cooperates better for you.

I got the idea from a previous post. The answer might be related to the way your monitors are set up if you are using dual monitors. Here is a quote from a previous post.

"After further investigation, it's linked to her dual screen with different PPI settings (laptop is 125%, external monitor is 100%).

Mine is a tower with two identical monitors at 100% display scaling so no issue here.

No problem when she uses only her laptop monitor, problem back when connecting second monitor and gone if she sets scaling at 125% on the external monitor (but it's ugly)."

That post is here: Color Picker | Articulate - Community