I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes. Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?

Just encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.

This is a persistent problem for me, and has been for some time. Happens almost every other time I try to add a template.

For me it's 50/50 if it's going to work or not.

Same here, I need to delete it, refresh the page, scroll to the place, add the template again. sometimes a few times till it "catches". The "fix" mentioned two years ago clearly doesn't address the issue.

This continues to be a major problem for our organization. When we build our courses, we seldom use the block library, as we have created custom versions of each block type. As a result 99% of the blocks we insert into a new Rise course comes from the Block Template library. So every time inserting an item from the Block Template library fails two or three times in succession, it has a major impact on our productivity. We simply cannot afford the time it takes to redo inserting a block template over and over until it randomly decides to finally work.

Inserting template gets stuck every time?

DianeFallier-0c
Community Member
6 years ago
I had the same problem yesterday. I just gave up. I haven't tried it again today.
Crystal-Horn
Staff
6 years ago
Hi there, Tim and Diane. I'm sorry you're getting stuck with processing. Usually, a page refresh will solve this issue, but it sounds like that isn't working for you either.

We'd love to work more closely with you. So that we can have a look at your course, send us the Share URL privately here. Please also include if this is happening with a specific block template or any one that you try.
AlyssaGomez
Staff
6 years ago
Good news, Tim and Diane! We just released a fix for this problem, so you should no longer get stuck when inserting a Block Template.

Please refresh your browser to take advantage of this fix, and let us know if you run into any more issues!
Tim_
Community Member
6 years ago
Hmm, just tried creating a new block template and inserting it and the same thing occurs. Is there something more I need to do to make this work (I've closed browser, rebooted since your reply was posted).
- Crystal-Horn
  Staff
  6 years ago
  Hi there, Tim. I'm seeing certain templates still having trouble loading when adding them to a lesson. A template I just created worked for me, however.
  
  We're looking now, and I'll get back to you as soon as I can with an update!
Crystal-Horn
Staff
6 years ago
Update: We found the issue and released a fix! Please refresh your browser, and let us know if you have any trouble.
LS-502fd301-c43
Community Member
4 years ago
I have the same issue intermittently, and only with scenario templates. Not sure what to do about that.
- Renz_Sevilla
  Staff
  4 years ago
  Hi LS! Sorry to hear you're experiencing this issue. Have you tried refreshing and clearing your browser cache?
  
  If you still experience issues after doing this, please submit a case with us by clicking here. Our support engineers can help you sort that out!
MichaelMorales-
Community Member
4 years ago
It's happening to me right now. Not a cacheing issue. I can replicate on Chrome/FF on Mac and Windows.
NinaAraujo-57e5
Community Member
4 years ago
Happening here as well...
juliWaldenGroup
Community Member
4 years ago
"Spinnin' wheel, got to go round."

It's happening to me today and yesterday. Using chrome. I have restarted twice. Cleared my cache twice. I turned off my machine once, walked around the block, and turned it back on, but no luck. The only thing I haven't done is "Ride a painted pony, let the spinnin' wheel spin." I will submit a support ticket.

Blood, Sweat, and Tears,

Julie
NinaAraujo-57e5
Community Member
4 years ago
Ended up just recreating the whole thing. Replicated in Chrome, Firefox and Safari :-( This should have been fixed by now.