Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
Just encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.
Hi Pete,
That tip worked.
I seldom complain about Rise functionality (or the lack thereof) , but needing to click on invisible buttons is seriously stretching it.
Agreed. But better than rebuilding the lesson (which I was about to do after not finding a solution here). Glad it worked for you, too.
Worked for me too. Thanks Pete!
Worked for me too Pete! Thanks for that great tip.
This is a persistent problem for me, and has been for some time. Happens almost every other time I try to add a template.
For me it's 50/50 if it's going to work or not.
Same here, I need to delete it, refresh the page, scroll to the place, add the template again. sometimes a few times till it "catches". The "fix" mentioned two years ago clearly doesn't address the issue.
This continues to be a major problem for our organization.
When we build our courses, we seldom use the block library, as we have created custom versions of each block type.
As a result 99% of the blocks we insert into a new Rise course comes from the Block Template library.
So every time inserting an item from the Block Template library fails two or three times in succession, it has a major impact on our productivity.
We simply cannot afford the time it takes to redo inserting a block template over and over until it randomly decides to finally work.
Thanks for sharing that impact, Karl. I'm sorry for the impact to your team's productivity. We're exploring what is causing this performance slow down, and we'll share here when we know more.
Karl, can you determine if there's any difference in behavior if you're loading templates using the "all authors" filter as opposed to filtering to a single author? Thank you!
Hi Crystal,
I'm the only person in our organization that may create templates that are shared with the team.
So I don't have any other authors to choose from to test this.
This is exactly the challenge we have. Having to give up work for the day as blocks are hanging.
This is happening to us too. We also can't cancel the "Inserting template' if it fails to load. We have tried in different browsers and users and doesn't fix.
Pete's fix worked.
Hi there,
Wanted to directly respond with the fix that another user posted, but was buried in the thread. Hope this helps!* Pete Theodore
19 days agoJust encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.
Annie White (she/her/hers)
Senior Art Director | Collective Next, LLC
office: 617.517.9840
web: collectivenext.com
linked in: https://www.linkedin.com/in/annievwhite/
Create What’s Next
------------------------------------------------------Notice of Confidentiality
This message contains information that may be privileged or confidential and is the property of Collective Next, LLC. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.
This continues to be an issue. Deleting the loading block is not an option as the cancel link is not responding. Refresh, browser resets, and alternative browsers all net the same result. Fortunately, the preview does not display the broken template block.
Hi Josh,
While Cancel does not work, the Delete button on the right does work. Click delete and recreate the block.
I've found that once I've located the block template I want to use in the library, then hover over it for two seconds before clicking it, will work most of the time.
Karl, thanks for the tip. Unfortunately, the delete button is not displaying for me either.
Same thing happening for me when I'm adding a block, just a Heading and a list, I've tried cancelling, refreshing, closing down Rise but it's still buffering
Hi Sandra,
As discovered by Pete Theodore, the delete button is still there but it's not visible for some reason.
As shown in the image below, when the block insert fails, move the cursor to the top-right corner of the block. When the cursor changes to the hand icon, click and it will delete the block.
Thanks Karl that has helped
I'm not able to cancel the insertion, I have 2 instances of this going on, and I can't recall at this point what block template I was even attempting to use. There is an error message appearing in my published version of the course. I have a ticket in - this has to get resolved.
Something must be wrong with my browser, as no matter how much I move the cursor around, it never turns into a hand. Glad it works for others, though a fix would be better. :)
I have a template which is stuck uploading. Tried everything to stop it.
