Forum Discussion

FazalKhan-aee6f's avatar
FazalKhan-aee6f
Community Member
10 years ago

Install Failed (ERROR 80070643)

Hi everyone, I am getting an Install Failed message when trying to install storyline 2 on my Dell Laptop. (Windows 10 64 bit) I get the message: Install Failed The storyline installation folder...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
10 years ago

Hi Mike, 

What version of Windows are you using? We've seen this happen for a few users and they had to go and manually download the Windows updates for their system and then try and install Articulate 360 again. If that doesn't work for you, can you reach out to our Support team here.