Forum Discussion
Install Failed (ERROR 80070643)
Hi everyone,
I am getting an Install Failed message when trying to install storyline 2 on my Dell Laptop. (Windows 10 64 bit) I get the message:
Install Failed The storyline installation folder...
I was able to work with one of the support staff and this is what he concluded. After I made the change to the audio settings I was able to install with no further issues. After I completed the install I returned the settings back to normal. Here is the instructions from James of the support team. I am also including a screen shot of what to look for in your audio settings.
Michael, I did a little more research and it looks like your problem with User Account Control could be due to a bad audio codec on your system.
I think you could verify by turning off the audio for User Account Control and then trying to install our software again.
You will want to set the sound to none like in this image.
Do you want to try that? I am happy to get together to troubleshoot with you view screen sharing as well.
James
That didn't work for me...which may make sense, my error code was 8007064C. Thanks for the tip though!
Joshua:
I forgot to mention. Restarting Windows 10 and then attempting the install solved a number of error code issues for me on my laptop. ;)
