Forum Discussion
iPad Display and Functionality Problems
Our modules consistently play back flawlessly in desktop, but we see lots of problems when using the modules on iPads. Elements disappear from the screen arbitrarily (only on iPad), and a times, the...
Thanks for sharing that recording with us, Libby! There definitely is some wonky behavior happening there, so I'm glad you reached out.
Could I gather a few more details from you?
- What version of Storyline are you using?
- What iOS is your iPad running?
- Does this happen on multiple browsers, or just Safari?
- Did you publish the course for Web, LMS, or something else?
Lastly, would you mind if we had a look at your .story file? We'll test it out in the same environment(s) and let you know what we find!
I'm running Storyline 3. The iPad is new, and running the latest iOS. This
happens in both Safari and Chrome. I published multiple test versions for
web, LMS, and beyond. I tried everything on my end...this is a Storyline
bug.
I attached the .story file, but please be aware that this is proprietary
for a client and should not be shared or shown outside of our purposes
within this troubleshooting process.
CustomerExperience
