Forum Discussion

ErinKlepper-15f's avatar
ErinKlepper-15f
Community Member
9 months ago

Is articulate down today?

Is articulate down today or experiencing issues?

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    9 months ago

    Hi Erin!

    Happy to help!

    Checking our status page, I'm not seeing any downtime reported for any of the Articulate 360 products. Do you mind sharing more details about the issues you're running into?

    Looking forward to hearing from you!

    • ErinKlepper-15f's avatar
      ErinKlepper-15f
      Community Member
      9 months ago

      I see that articulate has been able to open, but it's taking an usually
      long time. When it finally does open, I'm not able to open the actual
      course that I need to use to create new courses.

      It keeps giving me an error message. (Please see the attached picture.)

      Thank you,
      Erin

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        9 months ago

        Hi Erin!

        Thanks for following up! Sorry to hear you've run into this setback!

        I noticed that you've opened a support case, that's being handled by my teammate Amlan. To clarify, were you trying to access 360.articulate.com and Rise 360 when you ran into this issue? If so, I would recommend clearing your browser's cache, and confirming that you're using one of our supported browsers.

        Also, it sounds like you were trying to attach a screenshot but it didn't come through. If you would like to try again, you can attach the error message by clicking the 'Add Attachment' button when typing a reply.

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