Forum Discussion
Is it possible to upload a thumbnail to a video in Rise 360?
I've uploaded a video, but the thumbnail appears to be the first frame of the video, and I can't change this without changing the first frame.
This isn't ideal, as the video has an animated logo o...
Hi Marcus,
I went ahead and created a case (03660991) for you with our support team. My colleagues should be reaching out soon to investigate your issue. Can you please include on your reply to them your PDF and the embed code you used to add the file to your course? Thanks!
Similar to Marcus, we house our videos in Kaltura and it has a way to generate thumbnails. I embed all videos into Rise360 using iframe link. Everything looked great, and it continued to look great for several weeks. But today! First the intro thumbnail in the video went blurry. Then all videos went blurry. If I reload the iframe link, it looks fine until I close and reopen the course. Back to blurry. What changed? Rise360 seems to compress the generated thumbnail in the video. I have 34 videos and would rather not have to create thumbnails and reproduce every video.
Hi Kevin,
Can I ask if the issue is happening to all videos that you embed in an iframe? For reference, here's what an embedded video looks like on my end for comparison:
To isolate the issue, try using the embed code below on an embed block in your Rise 360 course.
<iframe width="560" height="315" src="https://www.youtube.com/embed/EbKAqjbVE4s?si=H6uaArseyR_v0pfq" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>If the preview of the code above appears clearly, please check with an administrator of Kaltura to see why the previews are becoming pixelated when they are embedded on a web page. If the code above appears pixelated as well, try using a different browser or your browser's private/incognito mode to see if this makes any difference.
