Is Rise Down?

Hello,

We use Rise to build training. We can log into Rise but when we open a Rise course the page is blank. Are there any issues with Rise for anyone else? The issue seemed to start in the afternoon of June 28, 2023.

Thank you

Rise 360

StevenBenassi
2 years ago
Hi Everyone!

So sorry to hear you've run into this snag with Rise 360 content not loading! We are currently tracking a partial outage that has been affecting some Rise 360 users.

In the meantime, as a workaround, please try clearing the cache from your browser. We suggest clearing the cache from the last hour first, or the last twenty-four hours if the issue still persists.

Thank you for your patience while we look into this issue!

RickDunaway-773
Community Member
2 years ago
Down for us. We can access everything except Rise. Did someone accidentally unplug the Rise Machine?? :)
KingmanCheng-62
Community Member
2 years ago
Same here, but the behaviour is inconsistent for us.

For some reason, I can open https://rise.articulate.com/folder/all but my manager can't open that.

We both have a blank page when opening https://rise.articulate.com/.

Perhaps everyone here can try the folder/all link above and see if you get lucky.
DirkVanWymeersc
Community Member
2 years ago
I can access with Firefox as well. Problem seems to occur with Chrome only.
PhaedraDolson
Community Member
2 years ago
I am having this issue in Edge; clearing cache did not work.
PeggyStringfell
Community Member
2 years ago
I had the issue in Edge; clearing the last hour of cache did work for me.
hazelB
Staff
2 years ago
You may find that the Rise 360 dashboard isn’t loading right now, and course authoring is unavailable. While working to resolve this issue, we have found a workaround that should do the trick! While accessing Rise 360, use the keyboard command CTRL + F5 in Windows or Command R for Mac. This will complete a hard refresh of the webpage. We’ll keep you posted on our progress.

We’re so sorry for the interruption!
hazelB
Staff
2 years ago
The Rise 360 dashboard is loading normally, and you should be able to access your Rise 360 content again. We'll continue to monitor the situation carefully. Thanks for your patience!
hazelB
Staff
2 years ago
The Rise 360 dashboard is loading normally, and you should be able to access your Rise 360 content again. We'll continue to monitor the situation carefully. Thanks for your patience!
hazelB
Staff
2 years ago
The Rise 360 dashboard is loading normally, and you should be able to access your Rise 360 content again. We'll continue to monitor the situation carefully. Thanks for your patience!