Forum Discussion

DarleneDalgl618's avatar
DarleneDalgl618
Community Member
10 months ago

Is Rise down?

Many of the Rise functions aren't working today. I can't preview any of my lessons or courses. I also can't change the theme or publish a course to Review.

rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    10 months ago

    Hi Darlene!

    Sorry to hear you're having trouble while authoring in Rise 360!

    As Ron shared, there was a glitch in publishing, but it has been resolved by our engineering team. Checking our Articulate Status page, I'm not seeing any other downtime reported for Rise 360. Testing this out on my end, I was able to preview, change the theme, and publish to Review 360, successfully.

    Does clearing the browser cache, or relaunching the browser improve the behavior? If still unsuccessful, please connect with our support engineers through a support case.

    • DarleneDalgl618's avatar
      DarleneDalgl618
      Community Member
      10 months ago

      Thanks! It's all good now. It wouldn't let me submit a case yesterday. It came up with a 404 gateway error.

      Take care,

      Darlene Dalgleish FCIP CRM

      DD Digital Solutions Inc.

      Owner | Instructional Designer

      780-722-2057

      [cid:2acd13b5-af5c-4ffa-9b69-d7797064709f]

      Email Me | Book a Meeting

      Website | LinkedIn | Portfolio

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