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robisorian0's avatar
robisorian0
Community Member
3 months ago

Is there an outage? I keep getting logout of my Rise 360 account

Hi, is there an outage or latency in Rise 360? Since August 5 at 7:40 am ET/ 7:40 pm Singapore time onwards we were having latency issue. It keeps on showing "Loading" then "Something went wrong". I ...
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robisorian0's avatar
robisorian0
Community Member
3 months ago

Hi, KellyAuner​ 

  • Is this happening with on specific training, or multiple? - no. from the moment I log in, I get prompted with series of different error message 
  • Are other team members getting the same error message? my team is getting the same experience (refer to the screenshots) 
  • Have you tried logging out and back in using a different browser or an incognito window? tried both Chrome and Edge, and we get the same latency. 

 

We can access Rise 360 homepage and view review links, so I believe port 443 is enabled. 

Thank you for your help! 

 

KellyAuner's avatar
KellyAuner
Staff
3 months ago

Hi robisorian0,

Thanks so much for this additional information!

I've opened a support case on your behalf since this behavior certainly isn't expected. One of our Support Engineers will be in touch soon via email to continue troubleshooting.