Forum Discussion
Outage
Hi all, Is anyone else having an issue getting rise to load. First, I got a 504 error -- and then now all I get is a white screen. Please advise.
Thanks.
Hello everyone,
We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.
If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!
Yes I am (and a few others who have commented as well) , new issues as of the last 30 minutes. 504 and wont load dashboard
I'm really curious why this has been going on so long. I'm in the middle of a project with a really tight deadline and this is very inconvenient!
Hello everyone,
Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!
Let us know if you still have issues, and we'll work closely with you.
Hi there! Thank you for your support! However, I still cannot get into Rise. I'm still getting a blank screen and 501/503 error. Thank you!
Hi Eric,
I'm still having problems here. I've logged out/in, refreshed and cleared cache multiple times, but am still getting the 504 Gateway Time-out error.
Helen
Hi, Eric! We are still having issues as well with the following errors when trying to log in via SSO: 504 ERROR and 502 Bad Gateway.
I am still experiencing the same issue.
Yes as of 9:34 Central time I am having issues. Started yesterday afternoon.
I am still having issues. Just tried to access Rise and it timed out.
Yes, I'm having it too.
Yes, having issues. Has been occurring for a few days but with refreshing and clearing cache I was usually good. Really slowing down work now.
That has not worked for me!
Yes, having the same issue with 504 and 502 Errors, and not able to use Rise. Please advise!
