Good afternoon, I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again. I also tried to add a new text-to-speech item and received the same message. I installed a previous version and attempted both steps, receiving the same message in both instances. Does anyone know if text-to-speech is currently unavailable or when it may be fixed? My coworker is also experiencing the same issue. Thank you!

Hello Jamie! So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech. I'll be sure to update this discussion when this outage is resolved. You can also subscribe to updates at https://www.articulatestatus.com/

Hi Jamie! As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360. Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.

I have noticed that if I open a browser to an outside website, the Text to Speech will connect when I try again. Not sure of why this works, but after about 100 "Unable to Connect" messages, it has not failed to connect when I have does this.

Hello Ric! Text-to-Speech relies on internet connection but shouldn't need an outside browser window open to work. Have you tried a repair of Storyline 360?

Text-to-Speech - Not connecting | Articulate

LaurenConnelly
Staff
3 years ago
Hello Jamie!

So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech.

I'll be sure to update this discussion when this outage is resolved.

You can also subscribe to updates at https://www.articulatestatus.com/
- JamieWick
  Community Member
  3 years ago
  Thank you so much!
  - LaurenConnelly
    Staff
    3 years ago
    Hi Jamie!
    
    As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.
    
    Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.
RicSimmons-a46a
Community Member
3 years ago
I have noticed that if I open a browser to an outside website, the Text to Speech will connect when I try again. Not sure of why this works, but after about 100 "Unable to Connect" messages, it has not failed to connect when I have does this.
- LaurenConnelly
  Staff
  3 years ago
  Hello Ric!
  
  Text-to-Speech relies on internet connection but shouldn't need an outside browser window open to work. Have you tried a repair of Storyline 360?
  - RicSimmons-a46a
    Community Member
    3 years ago
    No.
    
    Text to Speech often fails.
    
    It states to Check you internet connection. How Do I do that? I open a browser, hit an external web site, any will do.
    
    Whenever it fails, I refresh my webpage, and Text to Speech works.
    
    What concerns me more is how often SL360 crashes. Repair did not help that either.
EdwardPluskota
Community Member
3 years ago
I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again. Can you assist in this matter?
KellyAuner
Staff
3 years ago
Hi Edward,

I'm sorry to hear that you're experiencing this issue when trying to edit text-to-speech items. I'm happy to help troubleshoot!

First, I'd like to confirm that these network endpoints are enabled. Specifically, port 443. You may need your IT team to assist with this!

Have you reviewed this article with possible solutions to fix erratic behavior in Storyline?

I hope this helps! If you need additional assistance with this, please let us know! You can reach out here or privately in a support case.
EdwardPluskota
Community Member
3 years ago
Articulate 360 was acting little wonkie so I re-install the application. Working fine now... Thank you.
MichelleEame160
Community Member
2 years ago
Hi, every member of my team has this issue and none of us have been able to use the text to speech option.

We asked for the site to be whitelisted as in the instructions but no joy.

Anything else we can do?
JoseTansengco
Staff
2 years ago
Hi Michelle,

Thanks for reaching out!

If adding all of Articulate's endpoints to your network's configuration didn't help, please open a case with our support team here so we can take a closer look at what's happening.
SonjaRemoun
Community Member
2 years ago
Hi, I am getting this error today. It was working earlier, and our internet is up and running fine. Please advise.
- LaurenConnelly
  Staff
  2 years ago
  Hi there, Sonja. I'm so sorry about the snag!
  
  We're hard at work on a fix for this as we speak. I'll circle back here to let you know as soon as we're back up and running!
  
  For up-to-the-minute updates, please subscribe to our Articulate Status Page: https://www.articulatestatus.com/
MatthewLlamas
Community Member
2 years ago
I'm getting the same error. Glad to hear it's been noticed and is being worked on. Thanks so much!
LaurenConnelly
Staff
2 years ago
Hi all!

This issue has been resolved and we are back up and running! Please let us know if you run into similar issues.