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Issue Hiding Modern Player Frame
Hi all, I am usually able to hide the player frame for a Storyline 360 project by going to the Home tab on the Storyline ribbon, clicking Player, then setting the Menus & Controls option to Off. Howe...
Hi, HeidiFurey!
This certainly isn't expected. I see my teammate, Woojin, suggested you start with Articulate's clear cache feature as a first step. If that doesn't do the trick, please let Woojin know in your support case!
That is what's politely called "unexpected behavior." I suggest you submit a case directly to the Articulate staff. You can do that here: https://access.articulate.com/support/contact
You could also try these steps (which support often suggests):
- Be sure you're working on your local drive.
- Quit Storyline, and see if the problem resolves when you relaunch it.
- Uninstall Storyline, the reinstall it.
Thanks, Judy!
Hi, HeidiFurey!
This certainly isn't expected. I see my teammate, Woojin, suggested you start with Articulate's clear cache feature as a first step. If that doesn't do the trick, please let Woojin know in your support case!