Hi everyone, after an upgrade of our project from Storyline 2 to Storyline 360 we experienced an issue with the markers we use in our quiz. It is not possible to click on some of the markers. This problem appears especially in the html5 version. We tried out different things to solve this issue (copy markers, make new markers..), but the issue remains. In Storyline 2 the markers worked well. Could you please assist us with this issue? Thank you in advance! Best regards, Lisa

Hi there, sorry to hijack this feed but I'm wondering if my issue is related. I too upgraded to Storyline 360, and my markers are being glitchy when they were not before. The main one that I can see causing frustration to learners is that I'm not able to click on a button or marker until I actually close a marker box that's open by clicking it again. I have multiple markers on one slide and unless I click to close an open one I can't click on anything else....Help!

Hi Lisa! Thanks for your question. You mentioned you are using markers in your quiz - what kind of quiz question are you using? We are aware of an issue with markers used in Drag and Drop questions when the file is upgraded from Storyline 2 to Storyline 360. Does that seem to match what you're seeing? Also, were you seeing this in Preview mode, or after the file was published? If after publishing, where did you upload the published content to test it? You'll want to upload published files to a web server or LMS, since testing a published file locally can cause issues.

Update: I may have fixed main issue I was having with one particular button that would not function as long as the marker label beside it was open. I moved the label a smidge further away from the one button I could not click. It looked to be far enough as the button was visible, and it was working fine before I upgraded to 360, but alas that seems to have done the trick. :)

Hey Liz! The issue I referenced before is when Markers are used in Drag and Drop Question types, as in the learner has to drag the marker to some drop-point. It doesn't sound like that matches your set-up. You mentioned you may have fixed the problem--does that mean the markers are all working well now? If not, feel free to share your file with me, and I'd be happy to take a closer look! You can attach it here in the thread by using the ADD ATTACHMENT button at the bottom of the reply window.

Thanks Alyssa! I'm finding they still seem to lag a bit, but that could be a network issue on my end. For example when I click one...it seems to take a while before I can click the other without closing the first...Let's leave it for now and I'll keep an eye on it. Thanks again! Elizabeth Klein | Learning and Development, Consultant BRITISH COLUMBIA SAFETY AUTHORITY 200 - 505 6th Street, New Westminster BC V3L 0E1 tel: 778.396.2190 | toll free: 1.866.566.7233 www.safetyauthority.ca | Safe technical systems. Everywhere. Connect with us Twitter and LinkedIn. Stay up to date by subscribing for alerts & news or to receive one of our technical newsletters by email. This email and any files transmitted with it is intended for the individual to whom it is addressed. Unauthorized use, reproduction or dissemination of this email is strictly prohibited. If you have received this email in error, please contact me immediately.

Issue with markers in Storyline 360 | Articulate

AlyssaGomez
Staff
7 years ago
Glad to hear it is working for you, Elena! Let me know if you run into the problem again, and we'll take a closer look. 🙂
RobynHiett
Community Member
7 years ago
I too upgraded my project from Storyline 2 to Storyline 360 and the text in the markers is not visible. At first I tried changing the text font to white (since it's displaying as a black background on preview). Interestingly, it worked for some of the markers but not all of them. I too have tried copying, deleting/adding and nothing seems to force the text through to be visible (only worked that first time). Please help!
LeslieMcKerchie
Staff
7 years ago
Hello Robyn and welcome to E-Learning Heroes :)

Sorry to hear that you've run into an issue, but as you can see here, it looks like the users all took care of themselves.

Do you have a .story file that you'd like us to take a look at?
RobynHiett
Community Member
7 years ago
Unfortunately, I couldn't get around it as every work-around I tried failed, including deleting existing markers and starting from scratch with new markers as well as copying/pasting from a marker that was working. I had to open a support ticket for this. My only other option is to simply not use the marker feature for this project.
AlyssaGomez
Staff
7 years ago
Thanks for letting us know, Robyn. I see you're working through this with Jonathan. He's a rockstar, and you'll be in good hands!
MattMcGee
Community Member
7 years ago
Has this been resolved? Also having this issue.
- RobynHiett
  Community Member
  7 years ago
  If you are asking if it has been fixed? I have not retested lately.
  In order to "resolve" the issue on my end, I simply didn't use the markers
  because I could not get it to work right.
  - LeslieMcKerchie
    Staff
    7 years ago
    Hi Robyn,
    
    Thanks for chiming in to share your update with Matt here.
    
    It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
- LeslieMcKerchie
  Staff
  7 years ago
  Hi Matt,
  
  I took a look at Robyn's case and it looks like we were unable to recreate the issue, so I do not have an update to provide.
  
  If you have an example and steps to recreate, please share with our support engineers here as well.
MattMcGee
Community Member
7 years ago
Yeah, I was wondering if anyone figured out a work around, or if there was a response from articulate on the issue.
ScottStachiw-0b
Community Member
7 years ago
There is definitely a bug with Markers in 360. I have the latest update installed. To replicate the issue, you can start a fresh project. Add two markers to the slide. Add whatever titles/body text you want. Apply a trigger to each to set the state to "disabled" when the marker is clicked. You will be able to click the first marker and it will function as expected, but the second marker will not work at all.

I'm afraid it's not an answer that can help Matt or anyone else, but hopefully Leslie and the engineers can fix this quickly.

Here is the simple project I sent to support as an example: https://360.articulate.com/review/content/f0452ca1-8588-4684-8e71-ed93e47a8e74/review
LeslieMcKerchie
Staff
7 years ago
Hey Scott,

Thanks for reaching out to the support team and sharing your file so that they can dive in and take a look.
- ScottStachiw-0b
  Community Member
  7 years ago
  My pleasure. I hope it helps!
MeganDaniele-9e
Community Member
4 years ago
I'm seeing a (kind of) similar issue. When the marker is "clickable" the label is supposed to go away when the user clicks anywhere outside of the label. Problem is, this doesn't function when the user clicks another marker. That means when a user only clicks the markers on a slide, all of the labels stay visible and don't collapse. My workaround is to "show all on hover", but it feels clunky for the learner.