Forum Discussion
Issue with Microphone configuration - preventing recording
I use my microphone for other applications like skype which work fine.
Each time I select Peek - I press record - i get an error message:
There was a problem connecting to your microphone. Please make sure it is installed correctly and not in use by another application. Then try again.
I have turned off the microphone in Peek & i still get this message.
Can someone please help? Thanks
25 Replies
Hi is there a resolution to this issue yet? The peak repair description doesn't seem to have anything in common with what I can see on my laptop. Is it out of date because I genuinely can't action a single step.
Hello MalcolmArmstron! I'm happy to help! Can you share a bit more about what you're seeing on your end? Are you not seeing a microphone available to select when using Peek?
Hi, Tom.
Thank you for reaching out!
I want to help you get Peek 360 to work with your headset, so I've opened a case with our support engineers on your behalf, and you should hear from them via e-mail soon.
Hi , is there any update on this issue? I've had my Articulate 360 subscription for a while now but am only downloading Peek today. Headset with mic is not being picked up although they are picked up automatically for Zoom and MS Teams meetings? Thanks
Hi Guidepost Learning!
We'll need a few more details to see what is causing the error. Our Support Engineers can assist in a support case. Please use this link to connect with our support team.
Hello Hugh!
Uh-oh, it looks like the microphone screenshot file didn't make its way. Here's what I see when opening PeekMicrophone.JPG:
Have no fear, though! I've opened a case so our Support Engineers can jump in to locate the root of the error. You're in skilled company, and I'll follow the troubleshooting!
See attached.
Hi Hugh,
It looks like you may have replied by email, as the attachment didn't make it to this discussion.
As Lauren mentioned, there's been a few solutions shared with customers, so connecting with our support team will be the best option to dive in deeper and figure out why your microphone isn't recording as expected!
Hi Hugh!
Thanks for sharing those details! I've looked at similar support cases, and there have been a few different solutions. I'd love for our Support Engineers to step in. Do you mind sharing a screenshot of the error message with our team? Connect with a Support Engineer here. You'll be notified once we receive the attachment.
See Peek microphone screenshot below.
[A screenshot of a cell phone Description automatically generated]
I get the same issue. I have every other application except Chrome closed down. I have rebooted, I'm on the latest version of Peek and even try selecting no microphone from the dropdown but it still gives me the warning message so won't record.
Hi Melissa. Thanks for reaching out!
For good first steps, our team recommends checking that the sound card has the latest audio driver from the manufacturer. You can find the audio driver from the computer manufacturer's support page.
If everything checks out there, we then recommend these steps:
If neither of those tactics help, would you be willing to connect with our Support Engineers so we can best understand what may be happening?
