Forum Discussion

Saumitrajoshi's avatar
Saumitrajoshi
Community Member
4 months ago

Issue with the last Storyline 360 update

Hi E-learning Heroes, Since the last update, I encountered an issue with the storyline Triggers window. It doesn’t display the triggers after 5 to 10 minutes. The triggers only appear again once we...
Articulate 360
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 months ago

Hi EvanLloyd,

Thanks so much for reaching out about this. I'm happy to help!

Can you please confirm if you're using the most up-to-date version of Storyline? We're currently on Build 3.102.35072.0. If you're on the current version and are still experiencing this issue, I'd like to take a look at your file and connect you with our Support Engineers. Please feel free to open a case or let me know here and I'll happily open one on your behalf!

EvanLloyd's avatar
EvanLloyd
Community Member
3 months ago

Thanks Kelly,

I did confirm I'm on the latest version of Storyline and I'm working off of a file stored locally on my machine. It's tricky because it's an issue that's hard to replicate. Yesterday, it was happening every 10-15 minutes as I said. Today, it didn't happen until about 5 hours in to working, and it's only happened once so far. I wonder if it has to do with some sort of cache or memory being full?