Forum Discussion
Job-Aid Design: Tips, Tricks, What to Include, How to Format?
Hello helpful instructional design & training peeps,
I've been working on designing a few job-aids lately and I was looking at templates and ideas for how to format it online when I though...
Best resource (IMO) to break it down to essential actions and support resources is Cathy Moore's Action Mapping: http://blog.cathy-moore.com/action-mapping-a-visual-approach-to-training-design/
After going through Cathy's process, look at context, and format carefully. A user at a desk with a computer may have access to multimedia or clickable links to unveil each layer of information as it's needed, with progressive depths of information.
A user in a fire with a fire extinguisher needs a sticker on the side that can be understood in under 5 seconds.
So after Cathy's process, I find context/format (the function) to drive the best choices for form.
