Labeled Graphic Size and Quality

Is there ANY update on this? I have a small image that needs to look good and it does not. If the software company that I work for had a bug for over two years, heads would roll.

How does this workaround help if you have a small image that you want to keep at the smaller size for quality integrity?

Hi everyone!

Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.

If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

Been having this issue for month's this really need to be sorted sooner rather than later. Putting an image in with a lot of white space defeats the purpose..

We are using Rise to create E-Learning content on a huge scale so waiting 2 years isn't helpful at all.

Appears this has been going on for a long time....2 years???

If we put an image into Rise, we expect to get the EXACT SAME image back out of Rise.

https://community.articulate.com/discussions/rise-360/poor-image-quality-when-uploading-an-image-with-rise

This is so far beyond not acceptable. When a thread has 145 replies to it over 2 years, it's obvious that this is something that the customers...paying customers...want to be addressed.

Articulate: <crickets> 

Safety glasses on....

This is currently not the only issue I've raised with Articulate where the response is basically "we're looking at it, we'll prioritize it and let you know." 

It's also not the only issue where either the product should just show the media back in the same condition as it was given or should behave the same if you use method A or method B (a block or a marker in labeled graphic)

When inquiring about our other open issue (it's been about the same time frame) I just got back an email stating how helpful it was for Articulate to understand how many folks are experiencing the issue and how often....a straight-up canned response. Of COURSE my team is experiencing it...WE reported it!!!

Beyond frustrated at this point. I shouldn't have to have such workarounds for issues this simple and I shouldn't have to beg for updates 4 - 6 months after reporting issues only to be given canned responses that offer me no actual updates.

Safety glasses off.

Also facing this issue and would like for it to be prioritised. 

Thanks for sharing your solution, Kevin! We'll post updates here as we get new information on this issue.

Hi Folks, having been involved with software development in the past I can sympathies with both sides in this discussion. Software development priorities can sometimes not be the same as customer needs and priorities. I was having a similar problem where the image I was trying to add labels to when added to the rise course was getting blown up when displayed. Necessity is the mother of invention so the solution i came up with is as follows.

Since the background on the web page is white. I took my image and cut and pasted in to a large white canvas in Microsoft Paint and centered my image in the middle to the side I required. I then saved it and uploaded it to replace the original image. The net effect is that my image now displays at the correct size and is surrounded by white space. The learner is unaware as I don't have a border on the image.

Updated scenario:

i'm using a screenshot captured at 1900 X 1200 at 1200dpi...

So, on my 1900 x 1200 resolution monitor, the image that i upload to Rise and that it shows me back should literally be identical to.the.pixel.

it looks...awful. This is not acceptable. Its not acceptable as basic functionality and It's not acceptable that in 5 months that nothing has been done to address this.  

I struggle every year to justify the cost of our subscription to my bosses and when this web based platform can't take an image that I give it and show it back to me in the exact same condition...makes it really hard for me to WANT to justify it.