Forum Discussion
Line-in mic not working in Articulate Storyline
Hi there
I am using a line-in microphone that Windows 7 picks up as the default, that I can use to record in Audacity with no issues and that Articulate screen capture recognises - yet Articulate cannot seem to capture the sound from it.
There is nowhere I can see to select a microphone - any ideas?
Thanks
KerryJ
24 Replies
Hi Steve!
Are you working on your software and files locally?
Here is our documentation on the common reasons you may not be able to record audio.
I am working locally, Leslie. I have seen this article but the issue is Storyline-related only. It's weird that the audio recording meter in the Record Screen section obviously can receive audio input but it won't record, whilst there is no indication of any input when using Record Mic
That is strange Steve. I have seen users report that a simple re-boot worked for them.
Have you checked within Windows to see that it is recognizing your microphone? If you have and you're still unable to record while in Storyline, I'd suggest conducting a simple repair of your Storyline software.
Yep, tried everything, including all of the above. Thought I'd nailed it on Friday when it started working again, but now it's stopped. There's nothing I've done within or outside Storyline that I can see would affect things. I'm wondering whether another program is grabbing the device but there is nothing else running at the mo. A mystery.
I am down to having to use a third party application to record and then importing the file.
What version/update are you utilizing of Storyline?
I'm having the same problem. Windows recognizes my device and so does a third party application but Storyline 2 does not. It worked fine and then one day in the middle of my recording it just stopped. I thought it was my microphone so I bought a new one--but nope it's Storyline. Please help!
Hi Jessica!
Sorry to hear that you are having difficulty with this. Did you try the repair option shared above?
I just did the repair and that worked! Thanks!
Hi! I know this post is old but I'm having the same problem with Storyline 360. I can't record audio with my USB Plantronics headset. It works fine with all my other applications but not with Storyline. I've tried all the options mentioned above with no luck. Please help!
Thanks!
Uh oh, Lise! It looks like the repair worked for most folks. Did you follow the repair steps here for Storyline 360? How does that headset work with Peek or Replay?
