Forum Discussion
LMS (Docebo) not marking Rise module as complete
Hi Andrew! I'm sorry to hear that learners are getting stuck in progress in Docebo. I have a few questions that will help me narrow this down:
- Did you publish the course as SCORM 1.2, SCORM 2004, or something else?
- Are you tracking percent (%) completion, or quiz score?
- Have learners shared a screenshot of where they are getting stuck? If so, have the all reached the very end of the course?
Hi Alyssa,
We have tested multiple different versions of the package and all are having the same issue. Currently we are using the XAPI output. We are tracking the % completion. We have our courses split up into modules, so there would be multiple XAPI packages that the user would go through. The issue is that the student will complete the module (aka the rise package) and the course will show 100% complete, but the completion status doesn't get passed to Docebo. So students are stuck with a 100% complete XAPI package, and Docebo still see's them as "in-progress" and they can't move onto the next module. Our volume of users is quite high, upwards of 20,000 students and this issue seems to be affecting about 1% of users, but with such high volumes it's a strain on our team.
Thanks,
Andrew
Hello Andrew,
Sorry to hear that you ran into this issue.
Since the issue is only affecting a small percentage of your learners, I'd like to ask a few questions to help clarify the experience:
- Are there any specific devices or browsers where this behavior can be consistently replicated on?
- Have you tried enabling the Rise 360 LMS debug logs for your course to learn more about what's happening in the background?
- Are you able to replicate the behavior in SCORM Cloud?
We'll need to be able to replicate the behavior consistently to get a better understanding of what's happening. If you're comfortable sharing a copy of your Rise 360 course with us, open a case with our support team here so we can take a look.
