Forum Discussion
Login Issue: No Redirection to Login Page and 'Could Not Open the Port' Error
My issue is when logging in; it doesn't redirect you to the page to enter your login details and stays on "Could not open the port." I have already tried uninstalling and reinstalling, updating the s...
Same issue on 2 of our employees.
Hello bshaffer,
Thanks for reaching out! I'm sorry your employees are running into this error message when attempting to log in to Articulate 360.
- Do you have any firewall or company permissions that could block access to their computers?
- Network endpoints must be accessible on port 443 for Articulate 360 apps so our services work properly.
- Has your team followed the recommended steps my colleague Eric shared earlier in this thread? Perhaps uninstalling and then reinstalling will do the trick!
If your employees still have difficulty logging into Articulate 360 after checking network endpoints and conducting a re-installation, please let us know in this discussion or privately in a support case.
Looking forward to hearing from you!