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RalFuentes-0057's avatar
RalFuentes-0057
Community Member
2 months ago

Login Issue: No Redirection to Login Page and 'Could Not Open the Port' Error

My issue is when logging in; it doesn't redirect you to the page to enter your login details and stays on "Could not open the port." I have already tried uninstalling and reinstalling, updating the system, and granting accessibility permissions in the firewall for the application, but it remains the same.

 

Articulate 360
community

5 Replies

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  • EricSantos's avatar
    EricSantos
    Staff
    2 months ago

    Hi RalFuentes-0057,

    I'm sorry you're experiencing this issue, and I appreciate the extensive troubleshooting you've already done!

    If you don't mind, I'd like to recommend more ideas to resolve the issue. Please follow the steps in this article to remove all Articulate 360 files and registry keys from your computer so we can start completely fresh.

    Let me know if that helps. I'm more than happy to assist further as needed. If you want more targeted help, you can also connect with us privately in a support case.

    • SirenaClark's avatar
      SirenaClark
      Community Member
      2 months ago

      This has been happening for me as well, ever since I updated my apps last week, which required uninstall, reinstall, so I have already tried your additional steps. This is happening every time a new project is started within your application since the recent update. I have already put in a case, but just want to say, uninstall/reinstall did nothing to correct this ongoing error.

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        2 months ago

        Hi SirenaClark! Thank you for sharing your experience and submitting a case! Our team is actively investigating this error and will continue working with you in your support case. I appreciate you taking the time to report this!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      19 days ago

      Hello bshaffer, 

      Thanks for reaching out! I'm sorry your employees are running into this error message when attempting to log in to Articulate 360. 

      • Do you have any firewall or company permissions that could block access to their computers? 
        • Network endpoints must be accessible on port 443 for Articulate 360 apps so our services work properly. 

       

      • Has your team followed the recommended steps my colleague Eric shared earlier in this thread? Perhaps uninstalling and then reinstalling will do the trick! 

       

      If your employees still have difficulty logging into Articulate 360 after checking network endpoints and conducting a re-installation, please let us know in this discussion or privately in a support case.

      Looking forward to hearing from you! 

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