Forum Discussion
Lost Ability to Close All Tabs/slides
Hi John,
I'm sorry to hear that you ran into this snag. Would you mind sharing details regarding the external monitors that you are using so we can take a closer look at this behavior?
- How many external monitors are you using when editing your courses?
- Can you share their exact make and model, as well as the resolution you are using for the monitors?
Additionally, does changing the DPI setting of your external monitors to 100% help fix the behavior? You can change this setting by right-clicking anywhere on the desktop and selecting Display settings.
Looking forward to your response!
UMPQ-PRIVATE
Hello Jose,
I am a Hybrid worker so it will take me some time to gather all the monitor information you're looking for. I did try at home changing the resolution to 100% and it did not work.
At home I only use the laptop screen (Dell Surface Laptop 4), and my monitor screen (monitor here is an old HP w2338h). I've tried multiple different resolutions to no avail.
I believe this has something to do with which monitor is positioned on top in my setup. When I have any 2nd monitor on top, the close all tab function doesn't work:
[cid:image002.png@01DA3FEB.15E1E080]
When I switch them, it works just fine on the same monitor without changing any of the resolution or scale settings:
[cid:image003.png@01DA3FEB.B2E864D0]
I truly appreciate this follow up, and I don't believe the extra data on the other monitors will offer much help. If I'm the only person in the world with this issue, I'm happy to just deal with is because it's barely had an impact on my work. I'd prefer not to spend any more time troubleshooting...but I hope this information is helpful if more people encounter the same oddity.
Thank you,
Nick Duben
VP, Learning and Development Officer
Human Resources, Learning and Development
Enumclaw Branch
501 Roosevelt Avenue
Enumclaw, WA 98022
O 360-284-5962
M 253-259-7480 (preferred)
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