Forum Discussion

NickDuben's avatar
NickDuben
Community Member
3 years ago

Lost Ability to Close All Tabs/slides

I just updated Storyline 360 today (12-5-2023), and for some reason I can no longer "close all tabs" when I right click on one of the working slide tabs.  I can still click the "x" to close them one...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Jon!

So sorry to hear you missed the support e-mail that went out to you shortly after my teammate Joe opened your case!

I see that my colleague Carlo is handling your case and replied to your e-mail with troubleshooting steps to try. I've just resent the e-mail. If it wasn't diverted to a SPAM/junk folder, please let us know if you're still having trouble receiving it.

Thank you!

JonBrown-9de5e9's avatar
JonBrown-9de5e9
Community Member
2 years ago

I have no original e-mail from Carlo and no re-send of the e-mail as of today. Not in my inbox, not in spam/junk folder.
I suggest just posting the troubleshooting steps in the forum and I (and others) can retrieve from there.

Thanks

[cid:9beb0ee6-3918-43a3-965d-4911db1a0c08]

Jon Brown

Instructional Developer/Designer

Phone: 469.212.0434 x 40034

[cid:cc071061-f77d-4921-a745-05e60da221dc]

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hello Jon,

    Sorry about the trouble receiving the emails. You may need to check with your IT department to be sure that emails from us aren't blocked by adding the @articulate.com domain to an approved senders list or a company allowlist. I have pasted Carlo's recommended steps below, and you can reply to support@articulate.com if you have questions.

    Please follow these steps to remove all Articulate 360 files and registry keys from your computer so we can start completely fresh:

    1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

    2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

    3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

    4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

    5) Reboot your computer.

    6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

    7) Right-click the articulate-360.exe file and choose "Run as administrator."

    8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

    9) Reboot your computer and test your Articulate apps.