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MonicaHuffma237's avatar
MonicaHuffma237
Community Member
3 months ago

Mac Voiceover not reading Marker contents

Hello! In testing the accessibility of a short interactive exercise using markers, I have observed that the Voiceover feature (Mac OSX) does not read the text contained within the markers. We can tab through the four markers that are there, and when given the instruction "to interact with items in this group, press Control-Option-Shift-Down Arrow", we get a chime sound but no text is read. I tried adding the contents as alt-text but still just get the chime and Voiceover won't read the text. Is this an issue with Voiceover, marker functionality, or settings? Would love some feedback on this problem. Thanks!

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 months ago

    Hello Monica, 

    Happy to help!

    I tested the behavior on my Mac and observed the same behavior. 

    I was able to tab to the marker, but VoiceOver was unable to read the text inside. I opened a support case on your behalf so we can have our support engineers take a closer look at the behavior. You're in good hands, and someone from our team will be in touch shortly to help!

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi Monica,

    It looks like you've done quite a bit of troubleshooting with my teammate, Cleober, since your last post. Let's continue the conversation there to keep all information in one place!

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