Forum Discussion
Make one wee change, and course won't load?
I've been tasked with making a small change to a quiz (text in a sentence) and when I do this, and then export it, the course uploads to the LMS OK, but won't load at the user end?
I was sent the Rise course by someone else to tweak, but I'm at a loss as to why the course won't load for the user?
I've re-uploaded the original and that works fine...although the text is wrong!
Any ideas/advice?
Hi John! Sorry to hear about your experience. Are you overwriting a course they had in progress and are they seeing a white screen in the LMS?
If they're seeing a white screen on an updated course, please see the Reset Learner Progress option in Rise 360.Please note, if you update a course that has learners in-progress, those learners will start over from the beginning of the course (0% complete). They will see the most up-to-date version of the course with the lessons you changed, added, or deleted. Videos will reset back to the beginning.
If this isn't the case and it's a fresh take they're having trouble with, we'd like to see a copy of the SCORM file and of the course with the changes you've made. You can send a copy here by opening up a case and we'll investigate further!Hi Renz.
I'm having the same issue as above. The Rise course is getting stuck on a the white loading blank screen, I just tried the Reset Learner Progress option thinking it would resolve the problem - but that has not worked. Is there anything else I can try?
Thanks,
Sam
Hi Sam! You can also try testing in SCORM Cloud to see if this is the same behavior you're seeing. Alternatively, please open up a case here so we can take a look at your issue.
