Forum Discussion

NielsVollrath-5's avatar
NielsVollrath-5
Community Member
7 months ago

Media Loop stops after the second time

Hey, I have encountered a problem. I am trying to loop a video with the trigger to start media when the same media completes. That worked in the past, no problem.  Now I used a new clip and all o...
storyline 360
  • EricSantos's avatar
    EricSantos
    31 days ago

    Hello everyone! 🎉

    I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the bugs we’ve fixed:

    • Videos didn’t loop when designed to do so

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

RonPrice's avatar
RonPrice
Partner

Interesting issue.  We recently noticed the same thing. I just asked and discovered that this is a known and new issue since the last update and should be back to functioning soon.  If you are in a time crunch, you could revert to Update 84, and you should be golden.

NielsVollrath-5's avatar
NielsVollrath-5
Community Member
7 months ago

Thanks Ron, not a huge hurry, I should be able to wait a couple of months or so. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi Niels!

    Sorry to hear you've been affected by this issue! Thanks for sharing your file!

    As Ron shared, our development team has this behavior logged as a software bug in Storyline 360 version 3.85.31840.0. Testing your file, I was able to reproduce the same issue. Not to worry! I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest:

    Or

    1. Add 2 layers and place a copy of the video on each.
    2. On the base layer, add a trigger to show Layer1 when timeline starts on this slide.
    3. On Layer1, add a trigger to show Layer2 when media completes.
    4. On Layer2, add a trigger to show Layer1 when media completes.

    Thank you for your patience. I'm sorry if this has been slowing you down!

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