Mobile view - black space on top and bottom of presentation

Hm, to me this looks like a typical course with dimensions like 16:9 viewed on a screen in portrait mode. When you turn the phone to landscape, does the course content then fill most of the screen? Does this only happen when you view the content from an LMS link?

Hi Michael,

Thanks so much for you response! When the phone is turned to landscape there is still alot of black space - the user needs to scroll down to see any of the player buttons. I have this issue both within the LMS and embedded in wordpress.

Are you embedding in the page?

Hey Helen,

Sorry that you're having difficulty with this. Any chance you can share the .story file for us to take a look?

Thanks Leslie - here is a subset of the slides (stripped of audio or content). I've attached the .story, my publish settings and the zip file that is generated. 

Hey Helen,

Thanks for sharing your file so that I could take a look.

I'm not seeing the same issues when publishing and uploading your course.

• I published for web and uploaded to Tempshare here.
• I published for LMS and uploaded to SCORM Cloud here.

Let me know how those courses look for you, but they looked as expected on my iPhone.

Very interesting - yes these look fine....I'll try opening in a new window again to see if that makes a difference. Thanks Leslie!

Sounds great Helen. Just let me know if you need any further assistance.

Hi Leslie McKerchie, I have the same problem. can you help for this? Thank you!

Hello Willie!

We're happy to help! We've made changes to the mobile view over the last three years, so we'll want to start troubleshooting from the beginning.

• Do you see this issue with every course when viewing in mobile view?
• Which version of Storyline are you using?
• Which mobile device are you using?

If you'd like us to take a look at your project, feel free to attach it to this discussion or upload it privately in a support case.