Forum Discussion

DougDoyle's avatar
DougDoyle
Community Member
7 years ago

Mouse Pointer Keeps Disappearing

Is anyone else experiencing the ghost mouse pointer? I use a touch screen to develop even more rapidly than usual. Don't know if I'm just going to fast or what, but randomly the mouse pointer turns ...
storyline 360
JenniferSutclif's avatar
JenniferSutclif
Community Member
6 years ago

I popped into this thread because I'm a Mac user looking for a lower budget PC laptop for Storyline projects. I am considering a 2-in-1 like the Lenovo Flex 5, but if the disappearing cursor is still an issue, then I would go for a traditional laptop. 

The disappearing cursor doesn't seem to be a problem limited to Storyline. Owners of 2-in-1 laptops have had this issue with general use. One thread suggested trying CTRL + ALT + DEL to get the cursor to reappear. Another suggested making sure the touchpad driver is up to date. Yet another suggested that the touchpad simply needed to be reactivated.

Can anyone who has had this problem confirm whether these or other solutions can fix it?

 

  • JacquiGranger's avatar
    JacquiGranger
    Community Member
    5 years ago

    Hi Jennifer,

    After preview, the cursor works in other applications / windows i.e. IF I have Chrome or my email open, I can easily click into those and navigate with the mouse showing, it just doesn't show in Storyline after returning from preview to the slide view.

    I did try CTRL + ALT + DEL, but it didn't work for me.  I don't think the touchpad will be the issue, as it works on other applications.

    Would be great to have a solution to this as it's really frustrating and time consuming to have to close and relaunch Storyline each time, just to see the cursor again to be able to navigate!

    Hopefully Articulate will be able to address this!