Mouse Pointer Keeps Disappearing

Hello Johnny and welcome to E-Learning Heroes :)

Thanks for letting us know that you ran into a similar issue of a disappearing mouse cursor as well.

Do you know what functionality of Storyline you were using when you ran into this issue? I'm seeing that the variables button/window is what others have been using when running into the issue and curious if you saw the same.

Hi Johnny,

Thanks for that insight. Is it only this file that you're running into the challenge with or anything you're authoring in Storyline? Can you check what update of SToryline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".

The latest is Storyline 360, build 3.27.18822.0. 

Also, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.

I recorded my screen and have determined that the mouse pointer disappears in Storyline360 immediately after previewing my work. You can see here. I can rectify the problem by closing the app and then re-opening it. This gets a little tiresome however.

I am using Windows 10 with an Acer T232HL Touchscreen monitor.

Hi, Doug. Thank you for your latest insight!

I'm going to add it to this issue's report as we continue to investigate. I know this oddity is impacting your work, so I promise to keep you posted as new information becomes available. Here's an inside look at how we tackle bugs like this one!

I am having the same issue. For me, it seems to occur when after previewing a specific slide, which is a freeform drag and drop. I am also using Windows 10 on a Surface Pro 2 laptop. 

Thank you for keeping me in the loop with any updates! 

Welcome, Joni!

I'm sorry you're at this roadblock, and appreciate you sharing that detail with us. I'm going to share it on our report so we can continue to dig deeper into this issue's cause.

You're in the right place, and we'll keep this discussion posted on any new developments!

Same here. I getting beyond frustrated with this. It started happening this week. It's taken me 3 hrs to add animation, color and move 3 text boxes. It keeps disappearing and it only works for about 5 mins later after restarting my computer and SL, but even then it may not work. 

I have a Lenovo Flex 5. Lenovos are horrible computers to begin with, but this only happens in SL. 

Hi Rahny, 

Thanks for sharing that you're running into an issue with this as well. The issue has been reported to our team and seems specific to touch screen hardware.

You're in the right place to be notified of any updates we have to share.

I just started using Storyline360 on my touchscreen device (Lenovo Yoga 730) yesterday, and have ran into the same issue. The mouse pointer disappears after previewing content. As others have said, the only work around so far is to save my work with the ghost pointer (it still lets me see where the ghost pointer is hovering over) and then close the program and re-open Storyline360. I've also tried to see if maybe it's a computer issue with my mouse, but it works fine when using the Internet or navigating outside of Storyline.

Hi Brittany,

Thanks for reaching out and sharing what you are running into as well.

We are aware that some users are having issues with a disappearing mouse cursor on touch screen devices and this has been reported to our team. This conversation is attached so that we can share any updates with you here.