Multiple audio

Hi Heidi!

You'll want to add one audio clip to Track A and another clip to Track B. Check out this user guide on rearranging media files right here!

If I'm understanding, in order to layer sound tracks (for example music and voice and sound effects), you would add a music track to Track A, add a voice track to Track B, then merge tracks. Then add sound effects again to Track B and merge with previous. Then use that triple merged track to function as sound Track B to video Track A?

I have the same question.  I have a video on Track A and Music on Track B.  I lowered the music on Track B to 3% so you can hear the video being played and it works great, but when I publish and put into Presenter 360 all I hear is the music and no video plays.  Do you know why this is? 

Hi Sarah,

Thanks for reaching out and I'm sorry to hear that you're experiencing this issue!

This article lists common issues and possible solutions for when a video won't play once published. Additionally, f this is happening with multiple video files, you may want to conduct a Replay 360 repair. Here's how:

• Replay 360: How to Fix Unexpected or Erratic Behavior

If you're willing to share your file with our team, I'll be happy to take a look to investigate further. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Thank you! I actually figured it out after I submitted this.  It was a simple fix too .. LOL!! In slide properties in Presenter 360 I changed the advance from "by user" to "auto" and it worked... 

Hi, Sarah!

I'm so glad to hear you solved the issue. Thanks for sharing an update here in the E-Learning Heroes community!

Kelly, of course!