Forum Discussion

JoeJamison's avatar
JoeJamison
Community Member
11 months ago

Multiple Choice Screen Reader Access

Hello,

 

So I created multiple choice questions via the built in feature for questions, and everything appears to be able to be read by the screen reader (some questions it will not read the choices or let you tab through them, and some it will), and the focus order appears to be correct, but when my friend went to select an answer, it would not select the answer she actually selected, but a different answer entirely.

 

So two issues here:
1. For some multiple choice questions the screen-reader does not pick up on any of the answer choices

2. For other questions, the answer the learner choices/hovers over does not line up with what is actually selected on the screen. (i.e. someone wants to select answer A, but when they do, the answer choice bubble for C fills in)

 

Not really sure what is going on here, particularly with the 2nd issue. Accessibility is a critical component of our courses. Any and all help is greatly appreciated. Thank you!

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    10 months ago

    Hi Joe!

    It sounds like you ran into some issues navigating your course with a screen reader. Sorry to hear that but I'd be happy to help!

    Testing the behavior on my end with the NVDA screen reader I was unable to reproduce the same behavior. I used the Tab key to select the title of each slide and then used the up + down arrow keys to scroll through the multiple-choice answers. NVDA announced each of the highlighted elements accurately.

    Can you please clarify which screen reader your colleague was using when they experienced these issues? Also, if you're willing to share a copy of the affected project file I'd be happy to test the behavior. Feel free to share it here in the discussion or privately through a support case.

    Looking forward to hearing from you!

    • JoeJamison's avatar
      JoeJamison
      Community Member
      10 months ago
      Steven Benassi

      Hi Joe!

      It sounds like you ran into some issues navigating your course with a screen reader. Sorry to hear that but I'd be happy to help!

      Testing the behavior on my end with the NVDA screen reader I was unable to reproduce the same behavior. I used the Tab key to select the title of each slide and then used the up + down arrow keys to scroll through the multiple-choice answers. NVDA announced each of the highlighted elements accurately.

      Can you please clarify which screen reader your colleague was using when they experienced these issues? Also, if you're willing to share a copy of the affected project file I'd be happy to test the behavior. Feel free to share it here in the discussion or privately through a support case.

      Looking forward to hearing from you!

      I submitted a case and attached a Storyline file. Thank you for your help!

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        10 months ago

        Hi Joe!

        You're welcome! Thanks for following up!

        Great move on sharing your project file through a support case! Yes, you are correct. We would need the actual .story file instead of the published SCORM package. I see that your file has been received by our support engineers and my colleague Mick will be handling your case. You're in great hands working with him and he should be reaching out to you shortly!

        We can continue troubleshooting through your case to help keep all information in one spot.

  • JoeJamison's avatar
    JoeJamison
    Community Member
    10 months ago

    Hi Steven,

    Thank you for your response. I believe it was the built-in Apple screen-reader (they were using an iPad) I will share the file privately through a support case. I assume you need the Storyline file, or would a SCORM file work?

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